We are excited to announce current vacancy for the following position:
Position Title: Team Leader Collections & Recoveries
Location: Handy Finance Group (Fiji)
Overview:
Position Overview: Team Leader – Collections and Recoveries
We are seeking a dynamic and strategic leader to head our Collections and Recoveries
Department. The successful candidate will be responsible for managing the end-to-end
collections and recovery processes across the organization, ensuring the timely resolution of
overdue accounts while maintaining strong client relationships.
This role demands a results-oriented professional with a deep understanding of debt recovery
strategies, regulatory compliance, and client engagement within the microfinance sector. The
Manager will play a pivotal role in safeguarding the financial integrity of the institution by
implementing effective recovery frameworks, negotiating repayment solutions, and driving
operational excellence.
Key responsibilities include:
- Leading and supervising collections and recovery teams across all branches.
- Developing and executing recovery strategies aligned with company policies and
regulatory standards. - Ensuring ethical and client-sensitive approaches to debt resolution.
- Monitoring portfolio performance and reporting on key recovery metrics.
- Collaborating with legal, credit, and customer service teams to optimize outcomes.
This is a critical leadership position that contributes directly to the sustainability and growth
of Handy Finance Group (Fiji).
Collections & Recovery Operations
- Oversee collection efforts for accounts in Normal, Overdue, and Non-Performing
Loan categories. - Formulate and execute recovery strategies, including amicable friendly reminders to
legal actions. - Ensure timely follow-up and recovery processes.
Compliance & Reporting - Ensure adherence to internal policies, regulatory guidelines, and legal frameworks.
- Prepare periodic reports on collections, recovery progress, and Non-Performance
Loan status for management and regulatory bodies. - Support internal and external audits related to credit and recovery operations.
Stakeholder Engagement - Liaise with legal teams, external recovery agents, and regulatory authorities (Legal
system like SCT and Civil Court) for litigation and enforcement. - Collaborate with credit, sales, and customer service departments to resolve payment
issues and improve recovery outcomes. - Maintain accurate borrower records and documentation throughout the recovery
lifecycle.
Team Leadership & Performance Management - Lead and mentor the collections and recovery team to achieve performance targets.
- Set KPIs, monitor team productivity, and conduct regular performance reviews.
- Provide training on best practices, compliance, and negotiation techniques.
Strategic Planning & Process Improvement - Analyze collections data to identify trends and areas for improvement.
- Recommend enhancements to systems, processes, and tools to optimize recovery
efficiency. - Contribute to policy development and strategic planning for credit risk management.
Qualifications - Diploma or Degree in Finance, Business Administration, Accounting, or related field
(preferred but not necessary). - Proven experience in debt recovery/collections with at least 2–3 years in a supervisory or
leadership role in Collection & Recovery. - Para-Legal knowledge and a Clean Driving Licence will be an added advantage.
Why Join Us?
If you’re passionate about making a measurable impact and being part of a team that has a
Vision To be a leading registered financial service institution in the Pacific— we’d love to have
you on board.
Application Deadline: 3rd October, 2025.
How to Apply: email to hr@handyfinance.com.fj